Shipping policy
SHIPPING POLICY
We aim to process and dispatch all orders as quickly as possible so you can start wearing your MAASAI pieces without delay.
Processing Times
- Orders are processed within 1–2 business days
- Orders are not processed on weekends or public holidays
- During launches or high volume periods, processing times may be slightly extended
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Australia Shipping
We ship Australia-wide via trusted carriers.
Standard Shipping
- Estimated delivery: 2–8 business days
- Calculated at checkout
Express Shipping
- Estimated delivery: 1–3 business days
- Calculated at checkout
Free Shipping
We offer free shipping on orders over $150 AUD within Australia.
International Shipping
We ship worldwide.
- Shipping rates and delivery times are calculated at checkout
- Delivery timeframes vary depending on destination
Please note:
- International customers are responsible for any customs duties, taxes, or import fees
Order Tracking
Once your order is dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
Delays
While we aim to meet all delivery timeframes, delays may occur due to:
- Postal carrier issues
- Weather disruptions
- High demand periods
MAASAI is not responsible for shipping delays once your order has been dispatched.
Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for:
- Orders sent to incorrect addresses
- Lost or returned packages due to incorrect details
If your order is returned to us, additional shipping fees may apply to resend it.
Lost or Stolen Parcels
Once your order has been marked as delivered, MAASAI is not responsible for lost or stolen parcels.
If you believe your parcel has been lost in transit, please contact the shipping carrier directly or reach out to us at:
Contact
For any shipping enquiries, please contact:
hi@maasaiactivewear.com