Frequently Asked Questions

Have a question about shopping with MAASAI ACTIVEWEAR? Start here.

How do I choose my size?

Check the sizing and fit information on the product page before ordering. If you are unsure, contact us with the product name and your measurements so we can help.

When will my order ship?

Orders placed before 12pm AWST are processed and dispatched the same day. During launches, restocks and presale periods, dispatch times may vary due to high demand. Any changes to the expected dispatch timeframe will be noted on the relevant product page.

How do I track my order?

Once your order is on its way, you’ll receive a shipping confirmation email with your tracking details so you can follow its journey to you.

How much does shipping cost?

For delivery within Australia, standard shipping is A$8.99 and express shipping is A$12. Enjoy free standard shipping on orders over A$100.

How long will delivery take?

For delivery within Australia, standard shipping typically takes 5–7 business days and express shipping typically takes 2–4 business days. Delivery times depend on the service you choose and the area you live in.

Do you ship internationally?

Yes, we ship internationally! Enter your delivery address at checkout to see the exact shipping cost for your order.

What does presale or preorder mean?

Presale or preorder lets you secure your favourite pieces before stock arrives. Your order will be packed and dispatched once the collection is ready.

How long will my presale order take?

Current presale orders are estimated to dispatch within 3–4 weeks of purchase. Thank you for your patience while we get your pieces ready.

Can I exchange my item for a different size?

Yes! If your preferred size is available, we’re happy to help with a size exchange. Please contact our support team before returning your item so we can guide you through the next steps.

FINAL SALE ITEMS

Items marked down by 30% or more are considered FINAL SALE and are not eligible for return, exchange, or Store Credit.

Gift Cards are also non-refundable.

What if my item arrives damaged?

We’re sorry if your order arrives with an issue. Please contact our support team as soon as possible with photos of the damage so we can look into it and help make things right.

Which payment methods can I use?

We accept Zip Pay, Afterpay, Klarna, PayPal, credit cards and debit cards. Available payment options are displayed at checkout and may vary depending on your location and eligibility.

Can I change my order after placing it?

Contact us as soon as possible with your order number and the change you would like to make. Changes are not guaranteed if your order has already been dispatched.

How should I care for my activewear?

Always follow the care label on your garment for washing and drying instructions.

How can I get help with my order?

Contact us through the store’s contact page or message 0451977870. Include your order number, the email address used at checkout and a brief description of what you need help with.